Account Deletion Policy — SavePlate

Effective date: [DD Month YYYY]

Last updated: [DD Month YYYY]

This page explains how you can delete your SavePlate account and what happens to your data. It is provided by [LEGAL ENTITY NAME] ("SavePlate", "we", "us").

How to delete your account

You can request account deletion in either of these ways:

Option 1 — In the App

1. Open the SavePlate app and sign in.
2. Go to Profile.
3. Tap Delete Account and confirm.

(If this option is not yet available in your app version, please use Option 2.)

Option 2 — By request

Send an email to [support@saveplate.app] from the email address associated with your account, with the subject line "Delete my account". Include your registered name and phone number so we can verify your identity.

We will verify your request and process the deletion within [30] days.

What data is deleted

When your account is deleted, we delete or permanently anonymize the personal data associated with your account, including:

• Your profile information (name, email, phone number, profile photo, address).
• Your saved/favourite listings and preferences.
• Your device push-notification tokens.
• Your account authentication record.

For Food Partners and NGOs, this also includes your business/organization profile and location details.

What data may be retained

Some information may be retained after account deletion where we have a legal or legitimate business reason, including:

• Transaction records (orders, reservations, donations) may be retained in an anonymized or de-identified form for accounting, tax, fraud-prevention, dispute-resolution, and legal-compliance purposes.
• Content that is necessary to preserve the integrity of another user's records (for example, an NGO's record that a donation was collected) may be retained but disassociated from your personal identity where feasible.
• Information we are required by law to keep for a defined period.

Retained data is kept only for as long as necessary and is protected in line with our Privacy Policy.

Data associated with listings and donations you created

If you are a Food Partner or NGO, active listings or donations you created may be removed or archived as part of deletion. Please complete or cancel any in-progress orders or pickups before deleting your account.

Questions

If you have any questions about deleting your account or your data, contact us:

• Email: [support@saveplate.app]
• Address: [ADDRESS]