Privacy Policy — SavePlate

Effective date: [DD Month YYYY]

Last updated: [DD Month YYYY]

This Privacy Policy explains how [LEGAL ENTITY NAME] ("SavePlate", "we", "us", or "our") collects, uses, shares, and protects your information when you use the SavePlate mobile application and related services (the "App").

By creating an account or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Who we are

SavePlate is a marketplace that connects food businesses ("Food Partners") with customers who want to buy surplus food at a discount, and with NGOs who collect donated surplus food to reduce food waste.

• Data controller: [LEGAL ENTITY NAME]
• Registered address: [ADDRESS]
• Contact: [support@saveplate.app]
• Grievance / Data Protection Officer: [NAME], [email]

We primarily operate in India.

2. Information we collect

2.1 Information you provide

• Account details: name, email address, phone number, and account role (customer, food partner, or NGO).
• Profile details: password (stored securely by our authentication provider — we never see it in plain text), profile photo (optional), and business/organization details for partners and NGOs.
• Location and address: for food partners and NGOs, your business/pickup address and geographic coordinates (latitude/longitude) that you set during registration or when creating a listing/donation.
• Content you create: food listings, donations, photos of food items, prices, pickup windows, orders, reservations, and reviews.

2.2 Information collected automatically

• Device location: with your permission, we access your device's location while the App is in use to show nearby food and to set pickup locations. You can decline or revoke this in your device settings.
• Device & usage data: device model, operating system, app version, and interaction/usage data via analytics.
• Push notification token: a Firebase Cloud Messaging (FCM) token so we can send you order, donation, and account notifications.
• Diagnostics: crash logs and performance data to help us fix problems.

2.3 Information we do NOT collect

• We do not process in-app payments in this version. Customers pay Food Partners directly at pickup, so we do not collect card, bank, or UPI payment details.

3. How we use your information

We use your information to:

• Create and manage your account and authenticate you.
• Show relevant food listings and donations near you.
• Enable orders, reservations, donations, and pickups between customers, partners, and NGOs.
• Send transactional notifications (e.g., order confirmed, ready for pickup, donation reserved/collected).
• Provide directions to pickup locations.
• Maintain safety, prevent fraud and abuse, and enforce our terms.
• Analyze and improve the App's performance and features.
• Comply with legal obligations.

Legal bases (where applicable): performance of a contract, your consent (e.g., location, notifications), our legitimate interests (e.g., security, improvement), and legal compliance.

4. How we share information

We share information only as needed to operate the service:

• Between users to fulfil transactions: when you place an order or reserve a donation, relevant details (e.g., your name, order/pickup details, and store/pickup location) are shared with the counterparty (customer, partner, or NGO) so the pickup can happen.
• Service providers: we use Google Firebase (Authentication, Cloud Firestore, Cloud Storage, Cloud Messaging, Analytics, Crashlytics) and Google Maps to run the App. These providers process data on our behalf under their terms.
• Legal & safety: to comply with law, respond to lawful requests, or protect the rights, safety, and property of users and the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

5. Data storage and international transfers

Your data is stored on Google Firebase infrastructure and may be processed on servers located outside your country. We rely on Google's security and compliance measures. We retain data as described in Section 7.

6. Security

We use industry-standard measures including encrypted transport (HTTPS/TLS), authenticated access, and role-based security rules on our database and file storage. No method of transmission or storage is 100% secure, but we work to protect your information.

7. Data retention

• We keep account and transaction data for as long as your account is active and as needed to provide the service.
• We retain certain records where required for legal, tax, fraud-prevention, or dispute-resolution purposes.
• When you delete your account (see Section 9), we delete or anonymize your personal data as described in our Account Deletion Policy, subject to lawful retention.

8. Your rights and choices

Depending on your location, you may have the right to:

• Access, correct, or update your information (you can edit your profile in the App).
• Request deletion of your account and data.
• Withdraw consent for location or notifications (via device settings).
• Object to or restrict certain processing.

To exercise these rights, contact us at [support@saveplate.app].

9. Account deletion

You can request deletion of your account and associated data at any time. See our separate Account Deletion Policy at [ACCOUNT DELETION URL] for details on how to request deletion and what is deleted or retained.

10. Children's privacy

SavePlate is not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it. See our Child Safety Standards Policy at [CHILD SAFETY URL].

11. Third-party links and services

The App may open third-party apps or links (e.g., a maps application for directions). Their privacy practices are governed by their own policies.

12. Changes to this policy

We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, notify you in the App.

13. Contact us

Questions or requests? Contact:

• Email: [support@saveplate.app]
• Address: [ADDRESS]
• Grievance Officer (India): [NAME], [email], [phone]